Leases and occupants
Lease events, break options and rent reviews recorded once and read from the occupant record to the invoice.
Commercial real estate
Commercial property operations on one record per building.
Run multi-let offices, retail and mixed-use buildings with occupants, leases, service charges, suppliers and compliance in one place — and report to owners from the same figures.
For managing agents, property managers and owners of multi-let commercial buildings.
What a commercial team uses.
Service charges
Budgets and reconciliation per building, with every cost traced to the invoice and the posted entry behind it.
Suppliers and compliance
Supplier work and compliance evidence per building, with each duty shown as proven or not yet proven.
A reported leak in a multi-let office.
One request, followed from report to owner report.
- Reported. The occupant reports a leak through the portal. It lands on their unit, with the service-level clock running.
- In context. The team sees the asset, previous repairs, the occupant and their lease on the same building record.
- Ordered. A supplier accepts the job by link and reports back with photos; the evidence lands on the asset.
- Charged and reported. The cost lands in the building’s service charge budget, and the owner report reads the same figures.
Where commercial teams start.
Most begin with operations, then connect leases and finance on the same record.
- One portfolio of multi-let buildings
- Repairs, planned maintenance and supplier work
- Lease register and service charge budgets
- Compliance duties with their evidence
Starting point: Operate a portfolio · Starting point: Control property value
How a first deployment runs.
One portfolio, a few use cases that matter, and the people who own them. Each phase says what we do and what we need from you.
- Scope. Choose one portfolio and the first use cases, and name the person who owns each one. What we need from you: A list of the buildings in scope and a sponsor who can decide.
- Connect. Import buildings, units, assets, leases and documents, and connect the systems you keep. What we need from you: Your current registers and spreadsheets, and access to the systems you want connected.
- Configure. Set up workspaces, roles, approval steps and the country rules that apply to your properties. What we need from you: Who may see, approve and pay what — written down once.
- Go live and review. Your team runs the first workflows. Agents stay off until you turn them on, and every step is logged. What we need from you: Time from the people who will use it, and a review of data quality and the next use case.
Phases, not promises: timing depends on your data, your systems and the scope, and is agreed with you before work starts.
Available today. Configured for you. Connected. Governed.
What Residention does out of the box, what is set up for your portfolio, how it connects to your systems — and what always stays with your people.
Available today
- Property, building, floor, space and asset records
- Work orders, planned maintenance, inspections and compliance evidence
- Service desk with resident and supplier portals
- Lease register, invoices, approvals, journals and VAT per administration
- Maintenance plans, budgets, CapEx and projects
- Document index with versions, review and in-browser viewing
- smartAI assistance that shows its sources
Configured for your portfolio
- Organisations, portfolios and workspaces
- Roles, permissions and approval steps
- Country rules — VvE, HOA, WEG or Comunidad — currencies and dates
- English, Dutch, German and Spanish
- Custom fields, registers and inspection templates
Connected through integrations
- Registers, finance, calendar, mail, directory and meter connections listed on the integrations map
- File exchange for maintenance plans, project schedules and BIM (IFC, COBie)
- Excel, CSV, email intake and webhooks for everything else
- Building systems such as BMS and sensors: a read-only layer in development — Residention never controls plant
Always governed by your people
- Money, contracts, complaints, deletions and outside messages need a person
- Agents act only with an owner, a purpose, an expiry and exact permissions
- Every action logged with who, when, why and the evidence
- Access resolved per workspace; a request without scope returns nothing
Not claimed: universal live BMS or sensor connectivity, full BIM interoperability, real-time simulation, predictive maintenance or autonomous technical control.
See every integration · Security and governance · Trust Centre · Follow one day in one building
See it on your own portfolio.
Book a demo and we will walk through these workflows with your own buildings in mind.